Reference

Terms and Conditions That Govern Your 11q1111 Account

These Terms and Conditions set out what you agree to when you open and use your 11q1111 account — from how we handle deposits via JazzCash, Easypaisa, and Raast, to how we manage disputes, account suspension, and access.

Account eligibility appliesJazzCash · Easypaisa · Raast coveredPakistan-region accessAccount wallet rulesDispute process included
11q1111 Terms and Conditions That Govern Your 11q1111 Account
HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

Account Data and Retention

We hold your account data for as long as your account is active and for any period required under applicable law. You may request a summary of the data we hold by writing to our support team.

Security Practices

Your account is protected with SSL encryption across all connections. Password resets and sensitive changes require OTP verification to the mobile number registered on your account.

Wallet Verification

Before your first withdrawal via JazzCash, Easypaisa, or Raast, we verify that the wallet name matches your registered account details. This step protects your funds and prevents misdirected transfers.

How to Request Changes

To update your registered mobile number, payment method, or personal details, submit a request through live chat or email with the required ID verification. Changes take effect once confirmed by our team.

TERMS CONTACT PATHS

Reach Us About Your Terms Query

Live Chat Open the chat widget from any page in your account. Our support team handles terms queries, account-status questions, and wallet verification requests directly through chat.
Email Support Send a detailed message to our support address for written terms clarifications. We respond to account and policy questions in the order received, typically within one business day.
Account Help Centre Visit the Help section inside your account dashboard. It covers common terms questions around deposits, withdrawal holds, account suspension, and how to request a formal review.

Common Questions About Our Terms and Conditions

Yes. They cover your full account — sports wagers, wallet deposits and withdrawals via JazzCash, Easypaisa, or Raast, and any bonus or promotional offer you access.

We notify you through your registered account before any material update takes effect. Continued use of your account after that notification means you accept the revised terms.

Yes. Contact our support team via live chat or email to request the data we hold on your account. We will respond in line with our retention policy and applicable local law.

We will notify you of the reason where permitted. Any cleared balance on your account will be returned to your verified payment method — JazzCash, Easypaisa, Raast, or bank account on file.

Access is available where local law permits. It is your responsibility to confirm that using the platform is lawful in your location before opening or continuing to use your account.

Open a ticket via live chat or email, referencing your account ID and the transaction in question. Our team reviews disputes in writing and responds with a formal outcome within the timeframe stated in the Help Centre.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.